MYSTERY SHOPPING - The Courtyard Playhouse The Courtyard Playhouse

MYSTERY SHOPPING

Mystery Customer Evaluations Increase Your Profits

If you are a service provider who relies on any type of employee-to-customer interaction, Mystery Customer Evaluations will help you improve your business.

The Courtyard Playhouse Evaluation Programs will help you:

  • Determine whether employees have been properly trained
  • Identify exceptional employees
  • Identify transaction completion times
  • Provide a 3rd party review of the physical appearance of your establishment and employees
  • Determine if services are delivered as expected
  • Recognize gaps in management
  • Identify areas where increased employee training is needed
  • Identify potentially harmful shrinkage problems

Our extensive experience across a wide range of global industries ensures that we can build an evaluation program that suits your specific needs.

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Our programs are customized to fit your business’ needs and give you the answer to your business’ most pressing question:

Are procedures being followed and standards being met across your enterprise?

Our professional evaluators will interact with employees and associates, purchase and/or return a product, order a meal, address a customer service issue, or even just assess how a particular location handles a busy time of day. We will work with you to assess the right approach that will give you the data you need.

Our programs are designed to test your established policies, procedures and training.  Improve your company’s bottom line this quarter!